The Inside Story On Travel Insurance

From the Star Tribune:

If it ever comes to a claim, a little insider knowledge of the process won't hurt, either.

For example, Guillen's denial was completely preventable, if he had only reviewed the policy before canceling his vacation, according to Access America (www.accessamerica.com). His policy would have covered him if his airline had canceled the flight because of a hurricane, according to company spokeswoman Caroline Platt. "His claim was denied because there was no disruption in service by the airline," she said. "His plane took off as planned."

But Access America, one of the largest travel insurance companies in the world, is concerned that Guillen and others like him may be left with the feeling that they are covered when they aren't.

The company has started simplifying the language of its policies through a campaign called "Plain English."